Privacy, HIPAA & Patient Rights
Contents:
Privacy Policy
This Privacy Policy explains how Alor Wellness, operated by NSHM LLC (“Alor,” “we,” “us,” or “our”), collects, uses, shares, and protects information about you when you access our website, platform, and telehealth services (collectively, the “Services”).
Alor Wellness is a digital health platform that connects users with licensed healthcare providers, laboratories, and pharmacy partners. When you use our Services, you consent to the collection and use of your information as described in this Privacy Policy.
Effective Date: March 10, 2025
1. Information We Collect
We collect information in several ways when you interact with our Services.
Information You Provide Directly
When you create an account, complete medical intake forms, or communicate with our team or providers, we may collect:
Name, email address, phone number, and contact details
Date of birth and demographic information
Medical history, symptoms, medications, allergies, and health information
Health questionnaires and consultation responses
Payment and billing information (processed securely through our payment processors)
Communications with healthcare providers or customer support
Some of this information may qualify as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).
Information Collected Automatically
When you access our website or platform, certain information may be collected automatically, including:
Device type and operating system
Browser type and version
IP address and approximate location
Pages visited and interactions with the platform
Session duration and referral URLs
Cookies and similar tracking technologies
These technologies help us improve platform functionality, security, and user experience.
Information From Third Parties
We may receive information from trusted service providers and healthcare partners involved in your care, including:
Laboratory results from our testing partners
Prescription fulfillment status from licensed pharmacy partners
Payment confirmation from payment processors
Platform analytics from technology providers
This information is used only as necessary to provide and coordinate your services.
2. How We Use Your Information
We use the information we collect for legitimate healthcare, operational, and legal purposes, including:
Providing telehealth consultations and healthcare services
Facilitating communication between you and licensed healthcare providers
Coordinating laboratory testing and delivering test results
Processing payments and fulfilling orders for services, lab kits, or medications
Managing prescriptions and pharmacy fulfillment
Responding to customer support requests
Complying with medical licensing, healthcare regulations, and legal obligations
Detecting fraud, misuse, or unauthorized access
Monitoring platform performance and improving our Services
We do not use your health information for advertising or marketing purposes without your explicit consent.
3. How We Share Your Information
We share your information only when necessary to operate our Services or when required by law.
Healthcare Providers
Your information may be shared with licensed healthcare providers who review your medical intake, conduct telehealth consultations, or provide treatment recommendations.
Laboratories
If you order diagnostic testing, your information may be shared with partner laboratories responsible for processing your samples and reporting results.
Pharmacies
If a provider prescribes medication, your information may be shared with licensed pharmacy partners for prescription fulfillment and delivery.
Payment Processors
Payments are processed through secure third-party processors that handle billing and financial transactions.
Service Providers
We may share limited information with vendors that support our operations, including technology providers, hosting services, analytics providers, and compliance services.
These vendors operate under contractual agreements requiring them to protect your information.
Legal Requirements
We may disclose information when required to comply with:
Applicable laws and regulations
Court orders or subpoenas
Government investigations
Public health reporting requirements
Business Transfers
If Alor Wellness is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
We Do Not Sell Your Data
Alor Wellness does not sell personal or health information to third parties.
4. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration.
These measures may include:
Encryption of data in transit and at rest
Secure cloud infrastructure
Role-based access controls
Continuous security monitoring
Vendor security assessments
Despite these safeguards, no system can guarantee absolute security. If a data breach affecting your information occurs, we will notify affected individuals as required by applicable law, including HIPAA where applicable.
5. Data Retention
We retain personal and health information only for as long as necessary to provide our Services and comply with legal obligations.
Healthcare records may be retained for at least seven (7) years from the date of last service, or longer if required by applicable state or federal law.
Payment and financial records are retained in accordance with financial and tax regulations.
When retention is no longer necessary, information may be securely deleted or de-identified.
6. Your Choices and Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These may include the ability to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information where legally permitted
Opt out of marketing communications
Manage cookie preferences through your browser settings
If your information qualifies as Protected Health Information, your rights are further described in our HIPAA Notice of Privacy Practices.
To exercise your rights, please contact us using the information provided below.
7. Children's Privacy
Our Services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children under 18. If we become aware that personal information has been collected from a minor without appropriate authorization, we will take steps to delete the information promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.
If we make material changes, we will update the effective date and may provide notice through our website or by other appropriate means.
Your continued use of the Services after the updated policy becomes effective constitutes acceptance of the revised Privacy Policy.
9. Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy, you can reach us at contact@alorwellness.com.
HIPAA Notice
Effective Date: March 10, 2026
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Alor Wellness (“Alor,” “we,” “our,” or “us”), operated by NSHM LLC, is a digital health platform that connects patients with licensed healthcare providers, laboratories, and pharmacies. Certain healthcare providers and partners using the Alor platform may be covered entities under the Health Insurance Portability and Accountability Act (HIPAA).
This Notice explains how Protected Health Information (“PHI”) may be used and disclosed when you receive services through our platform.
1. What Is Protected Health Information (PHI)
Protected Health Information includes information that identifies you and relates to:
Your past, present, or future physical or mental health
Medical conditions or diagnoses
Healthcare services you receive
Lab results or prescriptions
Payment for healthcare services
2. How We May Use and Disclose Your PHI
Your PHI may be used or shared for the following purposes:
Treatment
We may share PHI with licensed healthcare providers, laboratories, and pharmacies involved in your care.
Examples include:
Reviewing lab results
Conducting telehealth consultations
Prescribing medications
Coordinating follow-up care
Payment
We may use your PHI to process payments for healthcare services.
This may include sharing limited information with:
Payment processors
Billing systems
Healthcare providers
Healthcare Operations
Your PHI may be used to support healthcare operations such as:
Quality improvement
Platform performance monitoring
Provider credentialing
Compliance and auditing
As Required by Law
We may disclose PHI when required by law, including:
Public health reporting
Law enforcement requests
Court orders or subpoenas
Health oversight activities
3. Your Rights Regarding Your PHI
You have certain rights regarding your health information.
Right to Access
You may request access to your medical information and records.
Right to Correct Information
You may request corrections to inaccurate or incomplete health information.
Right to Request Restrictions
You may request limits on how your PHI is used or disclosed.
Right to Request Confidential Communications
You may request communications through alternative channels.
Right to Receive an Accounting of Disclosures
You may request a record of certain disclosures of your PHI.
Right to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.
We will not retaliate against you for filing a complaint.
4. Our Responsibilities
Alor Wellness and its healthcare partners are required to:
Maintain the privacy of your health information
Provide this notice of privacy practices
Follow the terms of this notice
Notify you in the event of a data breach affecting your PHI when required by law
5. Changes to This Notice
We may update this HIPAA Notice from time to time. Updated versions will be posted on our website with a revised effective date.
6. Contact Information
If you have questions about this Notice or your privacy rights, contact:
Email: contact@alorwellness.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Telehealth Informed Consent
Effective Date: March 10, 2026
By using telehealth services through Alor Wellness, you acknowledge and agree to the following terms.
1. Nature of Telehealth
Telehealth allows healthcare providers to evaluate, diagnose, and treat patients using electronic communication technologies.
These technologies may include:
Secure messaging
Online medical questionnaires
Phone consultations
Video consultations
Remote lab testing coordination
Telehealth may be used to provide healthcare services without an in-person visit.
2. Potential Benefits
Telehealth may provide several benefits, including:
Greater access to healthcare providers
Faster consultations and care coordination
Convenience and reduced travel
Improved access to specialists and diagnostic testing
3. Potential Risks
Telehealth services also involve potential limitations and risks, including:
Technology or connectivity failures
Limitations of remote medical evaluation
Potential delays in care if additional in-person evaluation is required
Security risks inherent in electronic communication
Your provider may determine that in-person care is necessary.
4. No Guarantee of Diagnosis or Treatment
Using telehealth services does not guarantee diagnosis, treatment, or prescription of medication.
Healthcare providers may determine that:
A prescription is not appropriate
Additional testing is required
In-person care is necessary
5. Privacy and Security
Alor Wellness uses secure technology to protect your information.
However, electronic communications may carry certain privacy risks despite safeguards.
By using telehealth services, you consent to the electronic transmission of your health information.
6. Emergencies
Telehealth services are not appropriate for medical emergencies.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
7. Consent
By using Alor Wellness telehealth services, you confirm that:
You understand the nature of telehealth services
You have had the opportunity to review this information
You voluntarily consent to receiving healthcare services via telehealth
You may withdraw consent at any time by discontinuing use of the Services.
Refund Policy
Effective Date: March 10, 2026
This Refund Policy explains how refunds are handled for services purchased through Alor Wellness.
1. Consultations
Payments for healthcare consultations compensate licensed providers for their professional time.
Once a consultation has been completed or initiated, consultation fees are non-refundable.
If a provider determines that treatment or medication is not appropriate, the consultation fee still applies.
2. Laboratory Testing
At-home lab testing kits are processed through third-party laboratories.
Refunds for lab tests may be available only if the test kit has not been shipped or processed.
Once a sample has been collected or submitted for analysis, the test cannot be refunded.
3. Medications
Prescription medications are dispensed by licensed pharmacies and are generally non-refundable due to safety and regulatory requirements.
Exceptions may apply if:
The pharmacy made a fulfillment error
The medication was damaged during shipment
Requests for medication-related issues should be directed to the dispensing pharmacy.
4. Order Issues
If you experience any issues with your order, including shipping problems or damaged items, please contact us within 7 days of delivery:
Alor Wellness — Billing Support
Email: contact@alorwellness.com
Please include your name, order details, and reason for the request.
We aim to respond to all refund requests within 2–3 business days.
5. Cancellations
Orders may be canceled for a full refund only if the order has not yet been processed or shipped.
Once processing begins, cancellation may no longer be possible.
6. Contact
For refund inquiries or support requests:
Email: contact@alorwellness.com
Company: Alor Wellness (NSHM LLC)