Privacy Policy
Last updated: December 3, 2025
1. Introduction
Alor Wellness (“we,” “us,” “our”) operates alorwellness.com and related services (the “Services”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information — including personal and health-related data — when you use our Services.
By using our Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
When you use our Services, we may collect information you provide directly, automatically, or via third parties:
Information you provide:
Name, email, phone number, postal address
Date of birth, gender, relevant medical history
Payment information (e.g. credit card)
Consent and authorization forms
Any other health-related or personal information you choose to submit
Automatically collected information:
Device and browser information (IP address, device type, OS, browser)
Usage data (pages visited, timestamps, clicks)
Cookies and tracking technologies — if used
Third-party data:
Laboratory or third-party provider records you authorize us to access or transmit
Data from external services, if you choose to connect accounts or use integrated third-party services
3. How We Use Information
We use your information for purposes including:
To provide and manage services you request (e.g., scheduling blood draws, lab referrals)
To communicate with you (notifications, appointment reminders, support)
To process payments and billing
To comply with legal obligations and respond to regulatory requirements
To improve and personalize our Services (features, performance, user experience)
To maintain records — including medical referrals and laboratory orders — when applicable
4. Sharing & Disclosure of Information
We do not sell your personal or health information. We may share your information only under limited circumstances:
With third-party healthcare providers or laboratories you select or authorize, for the sole purpose of facilitating services (e.g., scheduling labs, transmitting orders).
With service providers or partners (e.g., payment processors, data hosting, email providers), under strict confidentiality and only to support our operations.
As required by law or regulation, or to respond to legal requests (court orders, subpoenas).
With your consent, when you authorize additional sharing or referrals.Any third parties we share data with are required to maintain confidentiality and comply with applicable privacy and security laws.
5. Data Security & Storage
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure. These include encryption, secure servers, restricted access controls, regular security audits, and data retention policies.
When transmitting sensitive medical or personally identifiable information (PHI), we only do so if necessary and under secure
6. Your Rights & Choices
You have the right to:
Access, review, correct, or update your personal data.
Request deletion of your data (subject to legal or regulatory retention requirements).
Revoke consent to future data collection or sharing.
Request an export of your data in a portable format.
Ask questions or raise concerns about data practices. To exercise these rights, contact us at contact@alorwellness.com.
7. Children’s Privacy
Our Services are intended for adults (18+). We do not knowingly collect data from children under 18. If you believe we have collected data from a minor, please contact us and we will promptly delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. When we do, we will revise the “Last updated” date and, if significant, provide notice (e.g. via email or prominent banner). Continued use of the Services after changes constitute acceptance of the new policy.
9. Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy, you can reach us at contact@alorwellness.com.